Shipping policy
Last Updated: August 29, 2026
Thank you for shopping with Mundo Joyas's. This Shipping Policy explains how orders placed through mundojoyass.shop are processed, shipped, and delivered.
This policy applies only to Fashion Jewelry purchased through our online store.
Gold-plated jewelry, solid gold jewelry, yellow gold jewelry, white gold jewelry, diamond jewelry, and other fine-jewelry products are available exclusively at our physical Miami store and are not offered for online purchase through this website.
Shipping Area
Mundo Joyas's currently ships online orders to eligible addresses within the United States.
At this time, international shipping is not available.
An address is considered eligible when it is accepted during the checkout process.
Free Standard Shipping
Mundo Joyas's provides FREE Standard Shipping on all eligible U.S. online orders.
There is no minimum purchase requirement for Free Standard Shipping.
If optional expedited shipping services become available, any additional charges will be clearly displayed during checkout before payment is completed.
Order Cut-Off Time
Our daily online order cut-off time is:
4:00 PM Eastern Time (ET)
Orders placed before 4:00 PM ET on an applicable processing day may begin processing on the same day.
Orders placed after the cut-off time will begin processing on the next processing day.
The cut-off time determines when order processing begins and does not guarantee same-day shipment.
Processing Time
Online orders are generally processed within:
1–2 business days
Processing includes payment verification, order preparation, packaging, and handoff to the shipping carrier.
For online order processing purposes, business days are:
Monday through Friday, excluding U.S. federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from carrier transit time.
Estimated Delivery Time
After shipment, Standard Shipping generally takes:
3–7 business days
The estimated total delivery timeframe is:
1–2 business days processing + 3–7 business days transit
Delivery times are estimates and may vary due to:
- Carrier operations
- Weather conditions
- Holidays
- Transportation delays
- Other circumstances outside our reasonable control
Estimated delivery dates are not guaranteed.
Tracking Information
When tracking information becomes available, customers will receive shipping confirmation and tracking details through the contact information provided during checkout.
Carrier tracking may require additional time to become active after shipment.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
- Full name
- Street address
- Apartment or unit number (if applicable)
- City
- State
- ZIP code
- Contact information
If you notice an incorrect shipping address, contact us immediately:
support@mundojoyass.shop
We will make reasonable efforts to assist before shipment. However, changes cannot be guaranteed after fulfillment has started.
Delayed or Lost Shipments
If tracking shows an unusual delay or a package appears to be lost, please contact:
If tracking shows the package as delivered, customers should first check:
- Mailbox
- Delivery area
- Household members
- Neighbors
- Building staff
- Other secure delivery locations
We will assist with available carrier information where reasonably possible.
Damaged Packages
If an order arrives damaged, please contact us within:
7 days of delivery
Please provide:
- Order number
- Description of the issue
- Clear photographs of the product
- Photographs of packaging, when available
Damaged-item claims will be handled according to our:
Return & Refund Policy
Undeliverable Packages
If a package is returned because of:
- Incorrect address
- Incomplete address
- Refused delivery
- Other delivery-related issues
please contact our customer support team for assistance.
Order Changes or Cancellations
To request an order change or cancellation, contact us as soon as possible:
support@mundojoyass.shop
We will make reasonable efforts to assist.
However, cancellation or modification cannot be guaranteed after processing or shipment has begun.
Customer Support
For assistance regarding:
- Orders
- Shipping
- Delivery
- Tracking
- Returns
- Exchanges
customers can contact us through:
Live Chat Support
Available directly on:
support@mundojoyass.shop
Phone
(786) 332-4931
Customer Support Response Time:
Live Chat Support
Available during our customer support hours:
Sunday: 10:30 AM – 4:00 PM
Monday–Friday: 10:00 AM – 6:00 PM
Saturday: Closed
Email Support
We typically respond within 24 hours during business days.
Email:
support@mundojoyass.shop
Physical Store
Our physical Miami store is closed on:
Saturday
Current physical store hours:
Sunday: 10:30 AM – 4:00 PM
Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: Closed
Physical store hours and online order processing schedules are separate.
Contact Us
Mundo Joyas's
Legal Business Name:
MUNDO JOYAS, INC.
Physical Store Address:
1333 SW 8th Street
Miami, FL 33135
United States
Phone:
(786) 332-4931
Email:
support@mundojoyass.shop
Website:
mundojoyass.shop