What does Mundo Joyas sell online?
mundojoyass.shop is dedicated exclusively to Fashion Jewelry.
The products displayed as available for purchase on our website are the products customers can order online.
Our online collection focuses on stylish, affordable, and gift-friendly jewelry pieces for everyday wear and special occasions.
Do you sell gold or diamond jewelry online?
No.
Gold-plated jewelry, solid gold jewelry, yellow gold jewelry, white gold jewelry, diamond jewelry, and other fine-jewelry products are available exclusively at our physical Miami store.
These products are not offered for online purchase through mundojoyass.shop.
Where is your physical store?
Mundo Joyas is located at:
1333 SW 8th Street
Miami, FL 33135
United States
Do you offer free shipping?
Yes.
All eligible online orders shipped within the United States receive Free Standard Shipping.
There is no minimum purchase requirement.
Do you ship internationally?
No.
Our online store currently ships only to eligible addresses within the United States.
What is your order cut-off time?
Our order cut-off time is:
4:00 PM Eastern Time (ET)
Orders placed after 4:00 PM ET will begin processing on the next processing day.
How long does processing take?
Online orders are normally processed within:
1–2 business days
Processing time is separate from carrier delivery time.
How long does delivery take?
After shipment, Standard Shipping generally takes approximately:
3–7 business days
Estimated total delivery time:
1–2 business days processing + 3–7 business days transit
Will I receive tracking information?
Yes.
When tracking information is available, it will be provided after shipment through the contact information provided during checkout.
What is your return period?
Eligible online purchases may be returned within:
30 days from delivery
Please review our Return & Refund Policy for complete requirements.
Do I have to pay return shipping?
No.
Mundo Joyas's pays return shipping for approved eligible returns within the United States.
Customers must contact us before sending any return so we can provide proper instructions.
Do you accept change-of-mind returns?
Yes.
Eligible change-of-mind returns are accepted within the 30-day return period when the item meets our return requirements.
Can earrings be returned?
Yes.
Earrings may be returned or exchanged when they are:
- Unused
- Unworn
- In original condition
- In original packaging
Do you charge a restocking fee?
No.
There is:
No restocking fee for eligible returns.
Do you offer exchanges?
Yes.
Eligible items may be exchanged within:
30 days of delivery
Exchanges are subject to product availability.
What if my item arrives damaged or incorrect?
Please contact us within:
7 days of delivery
Email:
support@mundojoyass.shop
Please include:
- Order number
- Description of the issue
- Photos of the product when available
How long does a refund take?
Once an eligible returned item is received, inspected, and approved, refunds are processed within:
7 business days
Refunds are issued to the original payment method.
Your bank or payment provider may require additional time to display the refunded amount.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Only payment options shown during checkout are available for online purchases.
Can I visit the physical store?
Yes.
Our Miami store welcomes customers who want to explore our in-store jewelry selection.
Store hours:
Sunday: 10:30 AM–4:00 PM
Monday–Thursday: 10:00 AM–6:00 PM
Friday: 10:00 AM–5:00 PM
Saturday: Closed
Hours may change during holidays or special circumstances.
Do you provide customer support?
Yes.
Customers can contact Mundo Joyas's through:
Live Chat Support
Available directly on:
support@mundojoyass.shop
Phone
(786) 332-4931
How quickly will I receive a response from customer support?
We aim to provide timely assistance to our customers.
Email Support:
We typically respond within 24 hours during business days.
Live Chat Support:
Available during our customer support hours:
Sunday: 10:30 AM – 4:00 PM
Monday–Friday: 10:00 AM – 6:00 PM
Saturday: Closed
Contact Us
We are here to help with questions about Fashion Jewelry purchased online, orders, shipping, returns, exchanges, refunds, payments, or visiting our Miami store.
Business Information
Business Name
Mundo Joyas
Legal Business Name
MUNDO JOYAS, INC.
Physical Store Address
1333 SW 8th Street
Miami, FL 33135
United States
Customer Service Contact
support@mundojoyass.shop
Phone
(786) 332-4931
Website
Physical Store Hours
Sunday: 10:30 AM–4:00 PM
Monday: 10:00 AM–6:00 PM
Tuesday: 10:00 AM–6:00 PM
Wednesday: 10:00 AM–6:00 PM
Thursday: 10:00 AM–6:00 PM
Friday: 10:00 AM–5:00 PM
Saturday: Closed
Hours may occasionally change for holidays or special circumstances.
Online Order Support
For help with an online order, please contact:
support@mundojoyass.shop
When contacting us about an existing order, please include your order number whenever available.
Returns and Exchanges
Online return and exchange requests should be initiated through:
support@mundojoyass.shop
Please do not mail an online return before receiving return instructions from our customer support team.
Our Online and In-Store Collections
mundojoyass.shop sells Fashion Jewelry online.
Gold-plated jewelry, solid gold jewelry, yellow gold jewelry, white gold jewelry, diamond jewelry, and other fine-jewelry products are available exclusively at our physical Miami store.
For questions regarding fine-jewelry availability, please contact or visit our Miami location.