Contact Us

Contact Information

Mundo Joyas

Legal Business Name:
MUNDO JOYAS, INC.

Physical Store Address:

1333 SW 8th Street
Miami, FL 33135
United States

Phone:
(786) 332-4931

Email:
support@mundojoyass.shop

Website:
mundojoyass.shop

Customer Support

We offer multiple ways to contact Mundo Joyas for assistance with online purchases and general questions.

Live Chat Support

Our Live Chat Support is available during our customer support hours:

Sunday: 10:30 AM – 4:00 PM
Monday–Friday: 10:00 AM – 6:00 PM
Saturday: Closed

Customers can access Live Chat directly through:

mundojoyass.shop

Our team will assist with product questions, order support, and general inquiries.

Email Support

For questions sent by email:

support@mundojoyass.shop

We typically respond within:

24 hours during business days

For faster assistance regarding an existing order, please include:

Order number
Customer name
Product name (if applicable)
Details of your request

Online Order Support

For purchases made through mundojoyass.shop, our team can assist with:

Order status
Shipping information
Tracking questions
Returns
Exchanges
Refund requests
Payment-related questions

Please include your order number whenever contacting us about an existing purchase.

Returns & Exchanges

To request a return or exchange for an online Fashion Jewelry purchase, please contact:

support@mundojoyass.shop

Please do not send items back before receiving return instructions from our customer support team.

For complete details, please review:

Return & Refund Policy

Our Online Collection

mundojoyass.shop offers:

Fashion Jewelry Online

Our online store is dedicated exclusively to Fashion Jewelry products available for online purchase.

Our online collection may include:

Crystal Statement Drop Earrings
Faux Pearl Drop Earrings
Silver-Tone Charm Necklaces
Colorful Beaded Charm Bracelets
Cubic Zirconia Tennis Bracelets

Our Miami Store

Mundo Joyas also operates a physical jewelry store in Miami.

Customers visiting our store can explore our available in-store jewelry selection.

Gold-plated jewelry, solid gold jewelry, yellow gold jewelry, white gold jewelry, diamond jewelry, and other fine-jewelry products are available exclusively at our physical Miami store and are not offered for online purchase through this website.

Physical Store Hours

Our Miami store hours are:

Sunday: 10:30 AM – 4:00 PM
Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 5:00 PM
Saturday: Closed

Store hours may occasionally change during holidays or special circumstances.

For current hours or questions before visiting, please contact us.