Refund policy

Last Updated: August 29, 2026

At Mundo Joyas's, we want customers to feel confident when purchasing Fashion Jewelry from our online store.

This Return & Refund Policy explains the terms for returns, exchanges, and refunds for purchases made through mundojoyass.shop

This policy applies only to Fashion Jewelry purchased through our online store.

Gold-plated jewelry, solid gold jewelry, yellow gold jewelry, white gold jewelry, diamond jewelry, and other fine-jewelry products offered exclusively at our Miami store are subject to separate in-store terms.

30-Day Returns

Eligible online purchases may be returned within:

30 days from the date of delivery

The return request must be submitted within the 30-day return period.

Returns requested after this period may not be accepted.

Return Conditions

To qualify for a return, the item must be:

  • Unused
  • Unworn
  • In its original condition
  • In its original packaging
  • Returned with any included accessories, tags, or components when applicable

Items showing signs of:

  • Wear
  • Use
  • Alteration
  • Customer-caused damage

may not qualify for a return.

Earrings

Earrings are eligible for return and exchange.

To qualify, earrings must be:

  • Unused
  • Unworn
  • In original condition
  • Returned with original packaging

Change-of-Mind Returns

Mundo Joyas's accepts eligible change-of-mind returns within the 30-day return period.

The item must meet all return requirements stated in this policy.

For approved eligible change-of-mind returns:

Mundo Joyas's covers the return shipping cost.

Free Return Shipping

Eligible online returns within the United States include:

Free Return Shipping

Customers must contact Mundo Joyas's before sending any item back.

After approval, we will provide:

  • Return instructions
  • Return shipping information
  • Prepaid return label when applicable

Please do not send returns without receiving return instructions first.

How to Request a Return

To start a return request, contact us through:

Email

support@mundojoyass.shop

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return

For damaged, defective, or incorrect items, please include clear photographs of the product and packaging when available.

Customers may also contact us through:

Live Chat Support

Available directly on:

mundojoyass.shop

Return Method

All eligible online purchases are returned:

By Mail

Customers must receive return approval and instructions before mailing an item.

Returns sent without authorization may not be accepted.

Exchanges

Exchanges are accepted within 30 days of delivery

Eligible Fashion Jewelry items may be exchanged when they meet the return requirements.

Exchange items must be:

  • Unused
  • Unworn
  • In original condition
  • In original packaging

All exchanges are subject to product availability.

If the requested replacement item is unavailable, Mundo Joyas's may offer another available option or issue an eligible refund.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Different from your order

please contact us within:

7 days of delivery

Contact:

support@mundojoyass.shop

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product
  • Photographs of packaging when available

For approved damaged, defective, or incorrect item claims:

Mundo Joyas's covers the return shipping cost.

Restocking Fee

No restocking fee is charged for eligible returns.

Customers will not receive deductions related to restocking fees from approved refunds.

Refunds

After receiving a returned item, Mundo Joyas's will inspect the product to confirm that it meets the return requirements.

Approved refunds will be issued to:

The original payment method used during purchase

Refunds are processed within:

7 business days after the returned item is received and approved

After the refund is issued, your bank, card issuer, or payment provider may require additional time to reflect the amount in your account.

Return Shipping Responsibility

For approved eligible returns covered under this policy:

Mundo Joyas's pays the return shipping cost.

This includes:

  • Change-of-mind returns
  • Eligible exchanges
  • Damaged items
  • Defective items
  • Incorrect items

Customers must follow the approved return process to qualify for free return shipping.

Non-Eligible Returns

Returns may not be accepted when:

  • The item has been worn or used
  • The item has been altered
  • The item has customer-caused damage
  • Original packaging or included components are missing
  • The return request is submitted after 30 days
  • The item is returned without following the authorized return process

Order Cancellations

If you need to cancel an order, contact us as soon as possible:

support@mundojoyass.shop

We will make reasonable efforts to assist.

However, cancellation cannot be guaranteed after:

  • Order processing has started
  • The order has been shipped

If the order has already shipped, customers may request an eligible return after delivery according to this policy.

Customer Support

For questions regarding:

  • Returns
  • Refunds
  • Exchanges
  • Order status
  • Shipping
  • Product information

customers can contact Mundo Joyas's through:

Live Chat Support

Available on:

mundojoyass.shop

Email

support@mundojoyass.shop

Phone

(786) 332-4931

Customer Support Response Time :

Live Chat Support

Available during our customer support hours:

Sunday: 10:30 AM – 4:00 PM
Monday–Friday: 10:00 AM – 6:00 PM
Saturday: Closed

Email Support

We typically respond within 24 hours during business days.

Email:
support@mundojoyass.shop


Contact Us

Mundo Joyas's

Legal Business Name:
MUNDO JOYAS, INC.

Physical Store Address:
1333 SW 8th Street
Miami, FL 33135
United States

Phone:
(786) 332-4931

Email:
support@mundojoyass.shop

Website:
mundojoyass.shop